Preim Reviews 

Antwoord van Preim

Geüpdatet op 13 mei 2026

Thank you for taking the time to share your feedback. We are sorry to read your concerns.

A maintenance regime is in place for the communal areas of the estates we manage, and children’s play areas are always treated as a priority. However, we recognise that issues can sometimes arise between scheduled visits.

We encourage residents to report any concerns to us directly, particularly where there may be a health and safety issue such as broken glass or a potential trip or puncture hazard. Any such reports will be reviewed promptly and appropriate action taken.

We would also like to reassure residents that service charge funds are only used for the management, maintenance and upkeep of the estate – in line with the relevant budget and legal obligations. They are not used in the way suggested in your review.

Please contact us directly with the estate name and details of the issues raised so we can look into this properly.

Antwoord van Preim

20 apr 2026

Thank you Janet for your feedback - we really appreciate you taking the time to leave a review.

Antwoord van Preim

20 apr 2026

Thankyou Nic for your very kind words. We really do appreciate it.

Antwoord van Preim

20 apr 2026

We’re sorry to hear you were unhappy with your experience. The fee which you refer to relates to the legal and administrative work required following a property transfer, including processing the Notice of Transfer, Notice of Charge where applicable, updating your Management Companies share register and issuing a new share certificate, and providing the Certificate of Compliance. We understand that these charges can be frustrating, and we did provide further information to you by email about what was included. If you would like us to review anything further, please contact us directly.

Antwoord van Preim

20 apr 2026

We’re sorry to hear you feel unhappy with your experience. We offer our customers the option to pay their service charge either in full or by agreed monthly Direct Debit at zero extra cost. The service charges we collect on behalf of each estate are paid into a designated account for that development and are used to fund the maintenance and services provided there. Where an alternative payment arrangement has not been agreed in advance and an outstanding balance remains, the account may enter our arrears process, which includes reminder letters explaining the outstanding amount and any potential next steps if payment is not brought up to date. If you would like us to review your account and discuss the options available, please contact us directly.

Antwoord van Preim

20 apr 2026

Having checked our records, we can’t find a record of you contacting us directly to report the issues raised in your review. However, if you have made contact and not received a response or resolution then we do apologise and welcome the opportunity to address these points now.

In relation to Service Charges, please be assured that we do our utmost to keep these at a manageable level for residents, whilst at the same time setting them at a level which is realistic to meet the needs and outgoings of each estate. In recent years, the services undertaken on your estate have been under pressure from several global / economic factors including rising insurance and electricity costs and increasing fire safety regulation. However, I can see from our records that between 2023 – 2026, the Service Charge budget increased by an average of 4.5% per annum, which is approximately in line with inflation.

The Service Charge budget us an estimate of what we predict we will spend on your estate during each year. At the end of each year audited accounts are produced for your estate which show the actual expenditure versus the budget. If the expenditure is higher than the budget this creates a deficit which has to be charged out to each resident based on their fair proportion. If the expenditure is lower than the budget this creates a surplus which is then given back to each resident by way of a credit. In the years 2022-2024 there was a surplus each year. The 2025 accounts are currently in production and we are aiming to issue these by 30th June this year.

With regards to the timescales for the fire door works which you mentioned, as you will be aware, we’re completing a Section 20 consultation with leaseholders to carry out these works. We’re required to do this under the prevailing legislation. We have also had to increase the service charge budget in order to raise the necessary funds to complete these mandatory works, which meant a slight further delay. The works will be instructed shortly, and a further update will be sent to residents on this due course.

Preim instructs an annual tree survey to monitor and manage trees in line with good arboriculture practices. During the most recent survey from October 2025, the trees in the area were noted as in good health. By all means please provide us with further location details of the tree you reference. It may be that its outside of the areas which Preim are responsible for.

Regarding drain covers, the loose drain cover was noted on an area of lawn near your property, and we are arranging for a contractor to secure this. You’ve mentioned raised sewage grates, other than the drain cover on the grass, we’re not aware of any further problem drain covers. However, if you can provide further location details, we can address this too. A member of our Estate Management team will contact you to clarify these points.

Gritting and snow clearance on the Preim managed roads and footpaths is not undertaken on your estate. This reflects the same approach taken by the local authority if the roads were adopted, where winter treatment is limited to A and B category roads. The Preim managed roadways on your estate do not fall within these categories and are therefore not included in routine cold-weather treatment. Please note that the Service Charge budget does not include funding for gritting or snow clearance, so residents are not paying for services that are not provided.

We hope that this response addresses your concerns and provides some reassurance. Your Preim Estate Manager visits your estate on a regular basis and would welcome the opportunity to meet with you and address any further concerns you have. Just let us know if you would like us to arrange this.