Urang Property Management Limited Reviews 

Urang have managed our block of 12 apartments in N1 for a few years but recently their service has been awful. The lifts have been out of order for over 2 months despite multiple calls/emails from owners and tenants. They failed to notify the RTM of insurance renewal requirements and seem incapable of organising and managing the most basic of things expected from a professional building management company.

As some other reviews have also stated - I would also give Urang Property Management Zero Stars if I could. They are charlatans.

There customer service is terrible, the staff and managers are rude and they do not reply to email or phone calls. They are rude and patronising.

Since taking over the property management of our block they have nearly doubled our service charge and have not provided suitable evidence of the charges despite multiple requests to do so. From speaking with contractors on site they appear to be inflating the cost of work and keeping the additional amounts for their profits in addition to their annual fee which should cover the administration of managing the contractors.

I would recommend everyone who is serviced by this company pay close attention to the work, its quality and the accounting carried out by this firm.

Our block is seriously taking this company to tribunal.

Awful company, don’t respond, charge astronomical prices which are unjust. Stay well clear. We are taking this business to tribunal in our building.

I have been dealing with Susan Bantjes and Gemma Walsh regarding an insurance claim of mine, more so Susan and she couldn't have been any more prompt and helpful.

Our previous property management company was a complete nightmare, so I was apprehensive about trying to sort my issue out but I didn't need to be.

Thanks so much Susan!

Second post on a different issue - completely unresponsive to issues, do not care about tenants. Use a different company to manage your property would be my advice

they have now tried to reach out with a pointless generic response, while the people i am trying to contact on email are ignoring things!!!

cowboy outfit. stay away

Urang have been "looking after" our building for some time now and sadly, it's like pulling teeth to get anything done. Repairs are just left, they don't respond to calls (Always voicemail, no one answers the phone) and the response to email is also so slow. Some repairs have been waiting for over a year now. If you are looking for a property management company...don't use this one!

Our property manager does not respond to emails or calls from owners re basics like a broken lift for MONTHS. His manager is unreachable as an escalation point. There is no accountability or service provided, just a cash grab every month. Urang makes it a point to direct clients to keep emailing and calling about the same issue until it is resolved to keep the issue at the top of your property manager's inbox. You are basically asked to be an admin for someone who you are paying to do the job...what kind of service is this?

As property manager he was given the run around by one lift repair company who said engineers had Covid and couldn’t service the area. He is not confident enough to find a timely alternative, terminate the contract with a negligent lift company or seek advice from more experienced colleagues.

UPDATED:
Lift reported broken: November 5
Lift service scheduled: Dec 4 (one month!)
Lift reported broken again: Dec 8
Lift repair still not actioned…JAN 28 and counting

Completely incompetent, awful organisation.

They are still chasing us for service charge even though we do not own the property. Countless calls and emails with no resolution. Record keeping is clearly non existent.

Would give NO STAR if I could!!!

This has to be the WORST property management company ever! They collect service charges and hardly use the money on the estate they manage and the estate goes into appalling disrepair!!

And as for those who struggle to pay their charge service charges, they will frustrate you with their extreme charges such as - interest on arrears, highly extortionate admin fees; double charges under the disguise of legal fees and solicitors fees etc.

To make matters even worse, some of the payments you make are not credited to your service charge account!! You will only discover this when you study their double dutch confusing statements that they send to you!

Their conniving exploits extends to the fact that Urang and their ‘legal department’ Lazarev Clever are all one! Same people run both companies!! Meaning, they milk money out of those who are unfortunate enough to be behind in their service charges, digging you into a continuous black financial hole!!

Furthermore, their staff are rude, abrupt and unprofessional!

I am so proud that I was instrumental in ensuring they did not manage our properties anyone and worked with other leaseholders in effectively sacking them and securing a more reliable property management company!

Please do not go near Urang Property Management, they are complete BAD NEWS!!!

I am still ‘swimming’ in their ridiculous trumped up charges that they transferred to our new property management company, even they too are completely baffled at the charges Urang levies on leaseholders.

I have absolutely had enough of Urang. In the last couple of weeks, I've had two emails (actually from the same person) asking for access to my flat for two separate matters. I replied to both emails promptly, but then never heard anything further from them - it's an appalling waste of my time. I've also had an ongoing issue that they applied a charge to my account for an engineer visit that wasn't agreed or authorised by me - I just had a guy turn up at my door while I was trying to work one day asking to come and look at my heating system. I sent multiple emails asking them to remove the charge from my account. I then spoke to the Property Manager who said he was going to go back and look at it more than 6 months ago and still haven't heard anything further. All my follow up emails have been ignored. Very unimpressed

Absolutely useless company.
They manage a building with a parking and I am stuck in the parking for 8 hours and counting.
They don’t know who can fix the door. My car is there and I can’t go home.

Absolutely ridiculous management.
They manage one property which I rent. I never had to deal with such unprofessional people.
Never let you know when they will do some work in the property, give access to the maintenance without your consent.

Similar to other one star reviews, it is startling how alike our complaints our.

Our new build block only opened 2.5 years ago. In that time, we have had one meeting with Urang, and that was earlier this summer and was the result of several leaseholders agreeing to collectively withhold service charge payments. Unfortunately, no update following that meeting nor actions followed up. The person who held that meeting was an assistant account manager and I feel for him, he clearly doesn’t have the delegated authority we need to get resolution on our issues but nor does he appear to be escalating them or signposting us on to someone with the right level of authority.

I have reams of emails and calls over the two years that went unanswered, but be sure, they are quick to make contact when payments are due.

The left hand doesn’t talk to right hand, interest is building up on unpaid service fees yet the accounts team know this is because they are in dispute (over the quality and actual validity of the breakdown).

Similar to Rodrigo’s comment, I had to be the one to advise them of having solar panels on the roof. I was also the first person to take a metre reading on their behalf.

All of our complaints and concerns surround discrepancies and inconsistencies in the accounts and quality of service on the ground. We aren’t being unreasonable and simply want to have a logical conversation with someone but this never happens. It’s honestly borderline gaslighting the way they dismiss or ignore everything you point out to them.

The most recent exchange I’ve seen from them puts down our concerns to “the cost of living crisis causing people to lash out at property managers”. Yet we are a small block, all young professionals and we can and would pay, all we are asking for is the quality of service expected of such a company. Unfortunately that hasn’t been our experience and is infuriating how such a poorly run company is making such profits off residents.

Lee is helpful, friendly and efficient whenever he comes to our building in Camberwell to fix issues in the common areas. Really appreciate all your help Lee!

Useless.

They are the most unhelpful, lazy building management I have ever encountered. A complete lack of urgency on a number of serious building issues. Staff turnover is incredibly high with a number of 'managers' being assigned to the same building in a very short period of time, none of which have successfully actioned any of the issues with the building raised by countless tenants, nor has anyone ever offered to take a semblance of responsibility or act with any urgency in resolving these matters.

Avoid like the plague!

Chris (one member of the many Urang personnel) assigned to help manage our property has been consistently helpful, polite and responsive when a request has been raised. He listens and has stepped outside of his immediate responsibilities to help us. I appreciate the continuity of the service that he has provided us. He is the only member of the team that is reliable, without which foe is Urang would be a faceless organisation.

This company are a disgrace, they seem determined to be as obstructive as possible.
Whilst in the process of selling my leasehold flat that Urang are the management company for, I was informed by my solicitor in April 2023 that the management company had changed to Urang in October 2022. There had been no attempt by Urang to make leaseholders aware of the change which meant no services had been carried out to the properties and leaseholder were still paying services charges to the old company.
For months my solicitor and I have been battling to get Urang to provide information and respond to enquiries and all they seem to do is pass the buck onto someone else. The only way I have been able to get any response is to send very strongly worded emails and even then their responses have been pathetic.
Because Urang can't be bothered to do the job the leaseholders pay them for, my Freeholder is now annoyed at me and my solicitor because we contacted him directly under instruction from Urang. I am now under my doctor's supervision because of the stress this whole situation has caused me, I am now experiencing daily nose bleeds due to high blood pressure.
I don't know how a company can get away with treating people the way they do, all I want to do is get on with my life but Urang seem set on ruining it!

Extremely helpful and very responsive to the mails. On Phone I found him a very patient and pleasant person to deal with. Provide all the required details promptly which make our work easier. He is the best in assisting. Would recommend him.

Appalling property managers. Service charge increase of nearly 60% with extremely questionable methods of tracking delivery vs scope. Avoid like the plague.

Roaan Piek is the best always support replies to emails and understand situation, Thanks a lot for your great service