Urang Property Management Limited Reviews 

Urang are supposedly carrying out a full complaints process including at the most senior of levels, but have assumed no responsibility for anything. For this reason we are likely to escalate the complaint externally - the response via their online services is of no value.

Urang have disappointed on many aspects of building management. We sympathise with their other clients who express the same.

Urang are slow to respond even in urgent situations such as the recent collapse of a party wall to the front of our garden.

Urang put forward a Legislative Health & Safety Assessment that is not even relevant to our building. They continue to do so, despite our own verification with the FIA.

Urang have failed to represent our interests in a crucial part of a subsidence insurance claim. This would have resulted in a large and unnecessary expenditure had we not rectified it directly with the insurer.

All of this is in addition to years of chase ups for a variety of issues. We therefore would not recommend them.

Excellent service. Very professional, proficient and dilligent at every stage during a lengthy process. I was kept up to date and everything was explained thoroughly. Many thanks.

Unreliable and unprofessional. Worst property management company out there.

In one full calendar year I have paid them thousands of pounds and asked them to do one thing - to address a pretty bad leak on my outside wall. They made zero progress on this issue, didn't answer the phone, didn't answer emails, and the longest email I had from them was 11.5 months in when their credit controller sprang into action to query why I had withheld my final month's service charge and threaten to pass me to a debt collection agency. Amazingly, that person answered the phone first time. They promised to get me an update on the leak. I paid the service charge. I never received the update. Zero stars if I could.

Edit 27 May 2024: we have given notice we are using a different company going forward but I did just write an email to the address given below to give them private feedback. The email bounced.

I've been working with Susan Bantjes on a roof leak and she has been absolutely exceptional with communications and helping to sort the leak out! Not only was the insurance claim and roofer organised incredibly quickly, the communication has been kind and positive throughout. We're just sorting out the ceiling part of this experience but with Susan's support, I have no doubt we'll resolve it ASAP. Thank you for your support here, Susan!

Due to poor response rate, I have to write here to get some kind of adequate reply. Urang customer feedback/complaints team - please respond to me. I have sent many emails to our building's agent, AG, regarding the annual budget of the service charge, yet she has not sent back the finalised budget that we freeholders amended and is overcharging us. She keeps sending back the same invoice, then not just for 1 quarter but 2 quarters when this is too early.
We then received a credit control email from your debt collection team. I wrote back to them 9 days ago asking to put in a formal complaint yet I have received no response. I emailed urang customer feedback 3 days ago, but no response. Given the urgency of the situation I expected an immediate response. You will find my emails from JF.

Absolute fraudsters and company to avoid. Charge us service charge but provide not even minimum level of service. Those positive reviews clearly look fake. We decided to change property management company to get a better level of service in what was a relatively well maintained development. What a mistake to have unfortunately come across Paul Cleaver who is utterly useless. We have not heard from him since he manipulated us into singing the contract. He does not respond to any emails and leaves his handful of incompetent staff to do daily damage and disservice to the development. As all things usually come from the top in any company (and I can not call Urang a company) staff is generally trained to be rude and manipulative.
They simply do not care, do not look or even undertake basic maintenance that the development needs.
Staff turnover at concierge level is extremely frequent as they are faulted for everything that goes wrong by the PART TIME (4 hours a week max at the development) development mangers that seem to last a bit longer but change every few months in the best case.
We have had more staff turnover with Urang in the past year and a half than in the past 18 years with previous company easily.
Avoid Paul Cleaver and Urang at any cost as they seem to be well trained on cashing in and destroying whatever is functional in the shortest possible period of time. This scale does not go negative unfortunately, so I have to give it 1

I had an excellent experience with Urang, the building management company. They were incredibly helpful and quick to address a concern I had regarding parking. Their prompt and efficient service truly made a difference. A special mention goes to Roaan, whose professionalism and dedication to resolving the issue were particularly noteworthy. It’s reassuring to know that such reliable support is available when needed.

Would give 0 if I could. Urang do not respond to emails, they do not fix issues. They make unjust price hikes. Such a shame.

Paul and Urang were extremely professional and Paul's experience help secured a great result for my client's in First Tier Tribunal (Property Chamber) proceedings.

I found Urang Group a pleasure to do business with. The Staff were extremely warm and welcoming and the company in general were extremely transparent with all negotiations and kept in contact throughout, working along side to conclude with the final result. I would gladly recommend carrying out any future relationship with Urang Group

Our buildings have their share of day to day problems, but Urang not only solve them pretty quickly, but take action to modernise or otherwise improve whatever goes wrong so that it does not happen again as far as possible. We are very happy with the service that they give us.

We like Urang and the people who work with us. We are very happy with Sherif Mankarios and Kari in their kindness, efficiency and following up on the matters.

This company is the most unresponsive and unhelpful company ever. The lift in our building has been broken for four months. All the flats in our building have been trying to get Urang (who manages our building) to do something about this, but we have had no luck. Some of our neighbours call daily even. Appalling. Nothing is going to get resolved, our calls are being ignored, or we get told to 'call back next week' every time. Don't hire Urang for your property management. So unhelpful.

Title
URANG CUSTOMER SERVICE
Having worked with URANG in property management for a number of years in West London I can confirm that that they have consistently demonstrated efficencey,responsiveness and excellent customer service along with a friendly attitude

Can you post the above on Google and Trust finder

I have used URANG Group for many years (15+) and would recommend for residential block management. With such a long standing arrangement, there has been the odd issue but on balance I feel I continue to receive great service from them.
Our main point of contact is Ezette who I would highly recommend. She is super receptive and quick to respond to emails and enquiries.

Urang Property Management's incompetence in addressing critical issues, such as a malfunctioning building lift, is nothing short of appalling. Despite the evident dangers to a pregnant woman and a disabled individual, the company has displayed a shocking lack of responsiveness and empathy. Their consistent failure to organize repairs over a three-month period, coupled with a refusal to take responsibility or show any initiative, highlights a disturbing pattern of negligence.

The apathy towards the well-being of residents forced to navigate stairs in such circumstances is unacceptable. Instead of proactively addressing the situation, Urang Property Management seems more inclined to shift blame onto other service providers, further emphasizing their lack of accountability.

The company's apparent disregard for urgency and care is not only disappointing but also potentially dangerous. Such a blatant disregard for residents' safety and well-being raises serious concerns about their ability to effectively manage any property. With a track record like this, it's foreseeable that Urang Property Management may face significant consequences, potentially leading to their collapse.

In light of these issues, property owners should think twice before entrusting their properties to a company that has demonstrated a complete failure in fulfilling its responsibilities. The lack of fulfillment in their services suggests that engaging with Urang Property Management could result in more problems than solutions. This company falls far short of the standards one would expect in property management, and I strongly advise against any association with them.

Urang Group does an excellent job in managing the building on our behalf & communicating everything clearly to leaseholders & tenants on a daily basis. James Stone, the Urang Manager responsible for the building is very responsive to any issues that arise such as waste management, security, complaints etc etc. We look forward to the next project to be managed by Urang Group, the installation of badly needed & long overdue security cameras in the residential part of the building. Thank you Urang Group. Anthony Ferguson

Really Poor Company and horrendous service. Never respond to our questions on email. Charge huge prices which are not justified or backed up with any evidence. Stay well clear. Gobsmacked they call what they do a service.