Urang Property Management Limited Reviews 

An absolute pleasure to work for, excellent and knowledgeable staff, exceedingly organized. Learned so much from their senior accounts team.

We changed to Urang last year. So far we are very happy with the service. We needed to set up a "Right To Manage (RTM) company with three directors. We now have quarterly meetings with our manager. These enable us to discuss issues as they arise and act as a conduit for the tenants and the management company. I think we have been able to keep our costs as low as possible and try to ensure a quality service. We do feel empowered by the RTM. Both Urang and ourselves are happy with the lines of communication. Hopefully less work for them and a better focussed service for the leaseholders.

We have worked with Urang and their HR team for many years across multiple and all very different sites across London. They are professional, efficient, approachable and transparent making our partnership work seamlessly. We absolutely love working with them delivering various staffing solutions.
Maya, Claibon Recruitment

Absolutely appalling service. Do not use this company. I was in the process of selling my property and after seven long months the sale fell through as Urang were incapable of answering enquiries and have made catastrophic mistakes with regards to putting a new building insurance in place that didn't cover for subsidence which meant no lenders would loan aka no flats were able to sell for a duration. They have also failed to audit service charge accounts for our properties since 2021 and it's this that finally caused my buyer to lose faith and pull out. Never mind that answers to simple enquiries have taken on average two months to be answered. All in all an absolute shambles.

Yet again urang just after money.
We have been informed that all residents from Isobel House in Sunbury have been told to pay around £5000 reserve fund (this year), on top of service charge for repair to the roof.
They have NOT given the dates as to when the works will comence, I have asked them for the date that the works will take place but they are ingnoring my emails and do not pick up the phone when I ring and do not reply to voice mails.
I do not think it is a big ask to have the dates of work they say they are going to do especially when they are wanting us to pay a very high amount.
Also the block is a complete mess, no cleaner or care taker, smoke detectors just hanging in the corridor..

Here's my reply...Hi David,

We are unable to commence with the works until the funds are held on account.

The aim is that this may be able to happen in the summer this year.

Kind regards

Urang Property Management has been managing our London properties for over 5 years, and we have been thoroughly impressed with their professionalism, efficiency, and reliability. Their team is always responsive, courteous and willing to go the extra mile to ensure that our properties are well maintained and running smoothly. We have had zero issues with their services, and we highly recommend them to anyone seeking top notch property management...

I have dealt with Chris Lombard for a couple of years now and he is always helpful and responsive to any queries or issues I might have. As our property manager he goes above and beyond. His communication is excellent and to be honest that’s the most important thing.

I can't speak for the property management services provided by Urang property Management on an ongoing basis however I've needed to engage with the Legal team at Urang regarding a management pack to sell a property. I found their legal service outstanding, very polite, professional, efficient and considerate of others needs - the management pack was supplied more than a week before the quoted turnaround time. Fantastic service from the Legal team thank you!

Absolutely dreadful and at times almost sadistic. Every single person we've had to interact over the last 4 years screamed incompetence.
They routinely and consistently ignore problems (or at best cherry pick lucky leaseholders whose issue gets a band aid, because actually fixing anything is beyond their capability). For what leaseholders get, the charges are an absolute rip-off, they are slowly but surely making our building uninhabitable. They assume zero responsibility for the damage they cause and their attitude towards paying customers is absolutely ignorant from property managers to all the way to the CEO.

Service call to our flat building scheduled in less than 24 hours. Prompt arrival. Work completed to a high standard. Very good communication with Urang service department. Very pleased.

We have worked with Urang Property Maintenance for several years.
From our point of view, gaining access to a property, is one of the problems we face. However with Urang and Isabel Pretorius in particular, she handles all the appointments, and queries effortlessly.

Please do not even consider using. Have had a leaking roof for over 3 years and they been ignored most of the time with no end in sight to an actual repair job.

The project management team at Urang is fantastic. They have handled several renovations for me with great results. Their attention to detail and ability to stay on schedule is impressive. I highly recommend their services for any building projects.

Shocking service and negligence. Submitted basic data requirements from them needed to refinance my mortgage.

2 months with no explanation of delays, poor engagement from the team and terrible communication. Have been chasing regularly and for the most part being ignored.

The account manager has replied to zero emails over the last two months. Being ignored by them on this one outstanding point is now costing me thousands of pounds as I can't finalize the mortgage.

The owners of the 24 apartments in our delightful retirement community were having such bad service from our long time management company that we unanimously decided to apply for the right to manage (RTM) so that we could change service provider. However we did not feel confident enough to manage the process of applying for RTM therefore looked for a company that would complete the RTM process for us.

Urang took on the job of applying for RTM on our behalf without us having to spend money upfront.

The whole process took 5 months and Urang were brilliant from start to finish, keeping us informed on every step of the way and making the us feel confident that we would at last be able to rid ourselves of the incompetent management company imposed on us by our landlord.

We now look forward to having Urang manage our property knowing that they will give us excellent service.

complete cowboys. They are charging myself and another leaseholder £75k to replace
50 tiles and clean the roof... with scaffolding at 19.5 k..

complete charlatans!

This is the company that has told its lease holders they cannot but up Xmas lights on thier balconies. Grinches. No reason given apart from they are too bright.

I have worked with Urang for over 20 years now, and delighted with their service. They have been professional, responsive, and caring towards our needs for a very long time now. I highly recommend their service

Andrea Greentree in particular has been a fantastic partner and if you were lucky enough to work with her, I am sure you’ll be happy with her Professionalism

Danielle assesses complex situations with patience, sympathy and crisp action. Her diplomacy with third parties has been skilful. She takes initiatives and summarises issues well by phone and emails.