Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... Toon meer
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Lees wat reviewers zeggen
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... Toon meer
I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... Toon meer
This review only covers the process of getting samples. It was really easy to order the samples via the website. The dispatch was really prompt. The samples were of a good size with complete informat... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.
Contactgegevens
Verenigd Koninkrijk
- vinylflooringdirect.co.uk
4,0
Goed
116 reviews
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Heeft 62% van zijn negatieve reviews beantwoord
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great service on sending samples havent…
great service on sending samples havent decided which one yet but very professional company to deal with
4 maart 2025
Antwoord van Vinylflooringdirect
Thank you for your time and for taking the time to rate our service.
Samples never turned up…
Sample never turned up and 2 requests to send again were ignored. This might be a very good company but they failed at the first hurdle. They took 6 months to reply to my less than favourable review in which time the samples STILL haven’t arrived. Says it all…
5 februari 2025
Antwoord van Vinylflooringdirect
We’re very sorry to hear that your sample did not reach you and that your follow-up requests were not handled as expected. This is certainly not the experience we want our customers to have.
Great flooring good service
4 februari 2025
Excellent service and flooring is great…
Excellent service and flooring is great quality!
2 februari 2025
Fast delivery of free samples
1 februari 2025
Easy to order
Easy to order, quick email response and delivery instructions. Great option to choose a delivery date in the future due to moving dates.
29 januari 2025
Prompt service
3 februari 2025
No........
29 december 2024
Antwoord van Vinylflooringdirect
Dear Zoe,
From our records we can see that you have ordered a free sample from us and we are sorry if you did not like the product.
If you need any extra help from our team, please dont hesitate to contact us.
Kind Regards,
VFD Team.
Sample planks free of charge
Swift dispatch of sample planks which will enable us to make a successful choice for our project
28 december 2024
Sorina was very helpful
Sorina was very helpful, I have just placed my order on the phone and I am grateful for her help. I ordered a sample before placing an order, the service from this company has been great. Looking forward to getting my flooring fitted in. Thank you for the great customer service! Excellent!
26 november 2024
Review zonder uitnodiging
Thank you very much I am mega satisfied…
Thank you very much I am mega satisfied delivery at a high level driver very very nice 👌
3 november 2024
Very good flooring (bought spc…
Very good flooring (bought spc herringbone), installation is easy, there's a great video on the website for this! Only issue is that we will need underlay despite built in underlay on the floor planks- but due to our uneven floor!
Definitely recommend this company, good communication on delivery.
31 oktober 2024
One of the best Companies I’ve dealt with
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from.
The sample and accompanying letter arrived swiftly, high quality sample and no a tiny inch square you sometimes get.
Very impressed I’d ordering my flooring from them for my new house and can’t wait to see it fitted.
1 november 2024
Good customer service.
Delivery on time, helpful customer service. I've not yet played LVT yet.
29 oktober 2024
The good size sample was delivered…
The good size sample was delivered promptly thank you
29 oktober 2024
great samples and good communication
great samples and good communication - will definitely use this company again
Thanks
21 oktober 2024
Review zonder uitnodiging
Never met a company who don’t seem to…
Never met a company who don’t seem to have any idea about purchasing law
I ordered some flooring of this company. It came with three boxes broken. I tried to email them for a week made 4 phone calls and told by the person on the other end of the phone that they weren’t actually able to do anything but would forward a message.
I also didn’t realise that my flooring would be delivered on a paulette. Not delivered inside my house. I have a bad back so had to pay my builders to stay and bring flooring in.
When it arrived we told the driver about the breakages and took photos. So when I did get through to someone I forwarded the pictures and was told they only thought one box was broken and that my builder could cut off the broken bits.
I paid for 14 complete boxes . I am entitled to a refund or a replacement but they told me they would refund me one as good will.
Never again.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Vinylflooringdirect
Dear Sharon,
Thank you for your feedback.
Our records indicate that one damaged box was delivered to you, and we did offer a refund for this incident. Please accept our apologies for any inconvenience you experienced with the delivery.
We would like to remind you that our delivery policy, which is clearly stated in the email we sent prior to delivery and on our website's terms and conditions, specifies that items are left at the kerbside.
Kind Regards,
VFD Team.
Great customer service
Great customer service, Sorina was very helpful with assisting me to place my order
14 oktober 2024
Review zonder uitnodiging
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